Patti Klos, the senior director of dining services at Tufts University, shares her extensive experience in higher education dining, emphasizing the importance of recognizing individual contributions and fostering open communication. She discusses the significance of culinary development programs that enhance core skills and prepare employees for leadership roles.

Patti believes in creating a strong team culture and community around the dining table, while also addressing the dynamics of career progression and recruitment in the industry. With a focus on empowerment and growth, she aims to inspire her team to contribute meaningfully to their work environment.