Background

St. Norbert College in De Pere, Wisconsin is a top-ranked, Catholic liberal arts college that is renowned not only for its academics, but also for its delicious, high-quality food. Ranked #4 for Best College Food in America, its students love the variety of affordable meals available at St. Norbert’s on-campus dining venues.

By the end of 2019, St. Norbert College had been considering moving toward more digital and flexible food service options to meet growing demand for greater convenience. Kay Jay, Associate Director, Retail Operations, Phil’s, Ed’s & Dale’s, viewed mobile menus and pre-ordering as a long-term goal—something to consider within the next few years. But when the COVID-19 pandemic hit in early 2020, everything changed.

An Urgent Need to Pivot.

With sweeping lockdowns and severe health and safety concerns, Kay Jay suddenly faced a substantial loss in revenue and critical service challenges for the three dining outlets
he oversees—a grill, coffee shop and sports lounge that generate on average 1.2 million dollars in annual revenue for the school. Mobile menus, pre-ordering, takeout and
delivery options went from distant nice-to-haves to critical requirements for keeping the doors open.

Partnering with Nutrislice.

Kay Jay was in uncharted territory and needed to act fast. He had no prior experience with implementing a mobile app and no available support from St. Norbert College’s IT department. Finding a partner he could trust to help fill those gaps was imperative.

After carefully weighing his options, Kay Jay decided to partner with Nutrislice for their vast experience, hands-on support and ability to keep pace with St. Norbert College’s unexpected urgency.

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